Live Arrival Guarantee Policy
🐌 Live Arrival Guarantee
At ShrimpKeeper.co.uk, we’re committed to making sure your snails arrive healthy, active, and ready to settle into their new home.
✅ Our Guarantee to You
In the rare event that any snails do not survive the journey, we’ve got you covered. We will either:
- Replace the lost livestock as soon as possible (subject to availability), or
- Refund the value of the lost items—your choice!
📸 How to Claim
To qualify for our Live Arrival Guarantee, please:
- Contact us within 2 hours of delivery
- Send us clear photos of the deceased snails in the unopened bag
This helps us verify the issue and improve our packing and shipping processes.
📦 Important Information
- The guarantee is valid only for the first delivery attempt—please ensure someone is available to receive the parcel
- If the delivery is delayed due to an incorrect address or missed delivery, the guarantee is void
- This guarantee covers live snails only (plants and dry goods are not included)
We only ship when we believe it’s safe to do so and we’ll always delay posting during extreme temperatures or postal disruptions to protect your livestock. If you ever have questions or concerns, feel free to get in touch—we’re here to help!